Captain

Victoria is the VP of customer success and user ops at PI. She has traveled to 40 countries and was born in Minsk, Belarus.

senior leader walking team through how to conserve resources in the workplace
Organization Design

How to conserve resources in the workplace

COVID-19 has forced companies to reduce spending and reassess the tools available to them. Here are some tips on how to conserve resources in the workplace.

Victoria Nichol · 5 min read

Health care professionals aligning on talent strategy
Organization Design

7 stats on the importance of talent in health care

As the talent gap grows, it’s more important than ever that health care orgs have a clear talent strategy. Here are seven talent stats you need to know.

Victoria Nichol · 7 min read

how to hire a top-performing CSM
Hiring

How to hire a top-performing customer success manager

Customer success managers (CSMs) are on the front lines, proactively managing customer relationships. Here’s how to hire the right candidate.

Victoria Nichol · 7 min read

Introverted leaders
People Management

5 introverts who were successful leaders

Some of the best leaders in history are self-described introverts. Here are five introverted leaders who will be remembered as influential.

Victoria Nichol · 5 min read